What is an RMA
Introduction¶
See the sections below for configuration steps in the Exigo Portal.
Section 2¶
A return merchandise authorization (RMA) is a part of the process of returning a product to receive a refund or
replacement according to your company’s policies and proceedures.
The IsRMA flag is found on the order only when you edit an order. The intent is to show if the
RMA has been authorized or not. Once this flag is set to true on the order, then it assigns an RMA number equal
to the orderID. Additionally, the word RMA will now appear next to the order when you are viewing the orders
from the customer screen.
That is the extent of the function. There is nothing changed in the system because of this authorization. We have
done some commission coding where the engine is asked to ignore any orders that have been marked as isrma =
true so that the client does not have to deal with clawbacks on the order since they know it is going to be
returned any way.