Exigo Admin Login & MFA
Introduction¶
Exigo Admin
Multifactor
Authentication (MFA)
v 1.1
Exigo Admin Multifactor Authentication (MFA)¶
Exigo Admin Multifactor Authentication (MFA)
Exigo Admin has a built in MFA that requires a user to receive a code to their email or cell phone via
SMS and then enter that code to authenticate them into the system. This feature further secures Exigo
Admin and provides another layer of security to the login process.
Setting up the MFA is simple. Read below for information on the MFA process itself and how to ensure
your users can access Exigo Admin.
Step 1: Ensure all users are updated with current contact
information
Users are required to have at a minimum an email address on the User Record. Cell phone is optional
but supported for sending the authorization code via SMS.
API specific, application users do NOT need to have email or phone as they should not be logging into
Exigo Admin.
1.
Login to Exigo Admin
2.
Click on Administration > Users in the left menu
3.
Click the user you would like to modify or the “VIEW” link on the right side of the user
record
4.
Click “MODIFY USER DETAILS”
5.
Go to the “USER INFO” tab
Step 2: Use MFA to login to Exigo Admin¶
Exigo Admin Multifactor Authentication (MFA)
6.
Enter the missing information for that user and click “SAVE CHANGES”
Once you confirm that all users have the proper information on their User Record, users will be able to
login to Exigo Admin using the MFA process.
1.
Go to https://exigo.com/
2.
Enter your Username, Password and Company into the login form – Click “SIGN IN”
Section 4¶
Exigo Admin Multifactor Authentication (MFA)
3.
A box will come up with the valid options available to send the secure access code.
4.
Choose the option you want to use and wait for the code to be sent.
• The code should be delivered within minutes.
• If you chose email and do not receive the code – make sure to check your JUNK or SPAM
folders
5.
Enter the code and click “SIGN IN”
6.
Once verified the login process may take a bit longer than expected but this is normal.
NOTE: The system will save your authenticated login for a period of time. If you are not presented with
the MFA requirement each time – that is normal.
Lockout Policy¶
Exigo Admin Multifactor Authentication (MFA)
Exigo Admin enforces a lockout policy if there are 5 unsuccessful attempts to login. After 5 failed
attempts to login, the system will not allow that user to login for 30 mins. Once the 30 mins has
passed since the last login attempt, the system will unlock that user and allow them to attempt the
process again.
Adding new Users
When adding new users to the system, ensure an email address or phone number is included to allow
them to access Exigo Admin without having to update the user again.
To add a new user simply select “ADD USER” in the Administration > Users section vs. editing an
existing entry.
If you have question regarding this flow, please contact our 24hr Support Number at 214-367-9999.